General:

Client Records and Retention
Client Records
Client records are maintained in accordance with applicable Dutch laws, professional standards, and ABvC guidelines.
Records are stored securely and confidentially and are retained for the period required by applicable legal and professional obligations. After this period, records will be securely destroyed.
Clients may request access to their personal information, subject to applicable legal limitations.

Privacy and Data Protection (AVG/GDPR)
Privacy
Personal information is processed in accordance with the General Data Protection Regulation (GDPR/AVG).
Personal data is collected only for the purpose of providing counselling services, maintaining client records, scheduling appointments, communication regarding treatment, and fulfilling legal and professional obligations.
Clients have the right to:
Access their personal data; request correction of inaccurate information, request restriction of processing where applicable, request deletion of data where legally permitted.

Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Reasonable technical and organisational measures are taken to protect personal information against loss, misuse, or unauthorised access.

You may request a copy of your personal data in a portable format where applicable.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

Complaints Procedure (Wkkgz)
Complaints Procedure
I am committed to providing professional, respectful, and ethical counselling services. As a Registercounsellor ABvC®, I am affiliated with SCAG and the Zorg Doen Wij Samen disputes committee in accordance with the Dutch Wkkgz.
If you are dissatisfied with any aspect of the service provided, I encourage you to discuss your concerns with me directly so that we can attempt to find a satisfactory resolution.
If a concern cannot be resolved informally, you may make use of the independent complaints and disputes procedure available through my professional registration and affiliations.
As a Registercounsellor ABvC®, I am affiliated with an independent complaints procedure in accordance with the requirements of the Dutch Quality, Complaints and Disputes in Healthcare Act (Wkkgz).
Further information about the complaints procedure is available upon request.

Cancellation Policy
Cancellation and Rescheduling
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled session.
Appointments cancelled with less than 24 hours' notice, or missed appointments without prior notice, may be charged in full.
Exceptions may be made in cases of emergency or unforeseen circumstances at the discretion of the counsellor.

Counselling Process and Ending Counselling
Counselling is a collaborative and voluntary process. Clients are free to end counselling at any stage.
Occasionally, supportive materials, reflection exercises, worksheets, or recommended resources may be suggested between sessions to encourage personal growth and support the counselling process. Participation in these activities is entirely voluntary.
There may also be occasions where either the client or the counsellor feels that the counselling process is no longer meeting the client's needs, falls outside the scope of the counsellor's professional competence, or is no longer contributing meaningfully to the client's goals. In such situations, the possibility of ending counselling will be discussed openly and respectfully.
Where appropriate, alternative forms of support, referrals, or recommendations may be provided to help ensure that the client receives the most suitable care for their circumstances.
Throughout the counselling process, clients are encouraged to communicate openly about their experience. Clients are welcome to request a pause, clarification, or change of focus during a session if they feel overwhelmed, uncomfortable, or need additional time to process what is being discussed.
The aim is to provide a safe, respectful, and supportive environment in which clients can explore challenges, develop insight, and work towards meaningful personal growth.